Recovering my Lumia from bricked / emergency state

2 days ago, My Lumia 625 started to hang and keep making problems, and I finally decided to reset it through the WPRT. So I proceed to WPRT and connecting my L625 to PC and install the software as usual.But suddenly , WPRT shows an error that “The Operation could not be finished” and my L625 turns black and can’t restart and even no sign of the phone alive ( Light Exposure, red screen , etc).

So i check again with WPRT and it could not detect my L625 , so i decided to go to “My Phone Was not detected” button and choose my Device Manufacturer, Lumia

Screenshot (683)

After that , once it detected my L625, it brings me to the Software Version checking…  Refer image below

Screenshot (684)b

Ok now i know that my Device is still alive and in UEFI mode or QHUSB_DLOAD (the name of the device at the moment) . Then i proceed by clicking Install Software.

It will take a moment to download the Emergency Packages from Microsoft Servers and soon it started to flash my L625 with the emergency package to recover / return to the Red Screen mode.

Screenshot (685)

At first , i have tried to install the emergency package for about 10 times but it always ended up with error message ” The operation failed” “Could not found device”

Screenshot (686)

That night, I try again and it succeed!. My Phone has been flashed with emergency package and return into normal UEFI mode ( The Red Screen with large NOKIA ) .

Then I proceed with software Installation, and again as expected, it failed again and ask me to reboot the device.So i try it and keep rebooting my device for around 3 times. You know what? Miracle happens…. I tried again while watching the Log Files in Temp Directory, and it started to install the software smoothly without the previous error.Screenshot (687)bScreenshot (691)

Ok Let me Summarised it :

  1. Disconnect your phone from your PC
  2. Click on My Phone was not detected button
  3. Reconnect your phone to your PC
  4. If you were prompted to choose your Phone Manufacturer choose either Lumia, if you are using Lumia Devices or HTC if you are using HTC One.
  5. Wait for your computer to detect your phone and follow the screen instructions. If the phone still not connected try reboot it by pressing the combination of Power Key + Volume Down Key 
  6. Once you have been brought to Software Versions checking ( refer Screenshot 2 ) Press on Install Software and it will begin downloading emergency packages and Software Packages and install it.
  7. You’re done

So far, in my case, i have not used any manual steps like install the Software via CMD Prompt using the suitable Hex for the phone etc…  I am grateful that my Lumia 625 back alive!

For more info on WPRT refer my last post or refer Microsoft Mobile Support Page

How to use Windows Phone Recovery Tool?

Its been a long time since i last update this site on December 4, 2014 . So today, I would like to guide on how to use Windows Phone Recovery Tool (WPRT) . Maybe you have been familiar with the Lumia Software Recovery Tool ( LSRT), for your information the WPRT is another synonym software or handy tools by Microsoft that is specially created for Windows Phone 8 users specifically for Lumia’s and HTC One users.

What happened to the old LSRT?

Don;t worry, the LSRT still can be used. It is used for Recovering Nokia’s Phone Software/Firmware.

You may refer here on how to use the LSRT.

Which tool should I use?

Use the Windows Phone Recovery Tool for the HTC One and all Lumia phones running Windows Phone 8 or newer. For all other Nokia branded phones use the Lumia Software Recovery Tool. To see which Windows Phone operating system (OS) version is currently installed on your phone, go toSettings > about.

Taken from http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987

So Let’s get started!

So , First, let’s download the Windows Phone Recovery Tool from Microsoft Mobile Website.

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Next you have to install it first

After you have successfully installed it, connect your phone and launch it

You’ll get this screen

Screenshot (718)

 

Now , click on your phone as listed in it. As mine it was the Nokia Lumia 625

Then you’ll see this screenScreenshot (719)

 

In this phase the WPRT will check either your phone has the same version of Software with the server or not..If not it will download the latest software and install to your phone. In my case, I already have the latest Software which is Windows Phone 8.1 Update or Lumia Denim. So, for who did not have the latest software just proceed by clicking the Install Software button, while for those who already up to date and wanted to reinstall your phone software click on the Reinstall Software.

This will bring you to the next step which is Checking for the compatibility of Downloaded Files ( The OS/ Firmware images ) for those who already downloaded it.For those who doesn’t download it yet , you may have to wait for WPRT to download your phone OS / Firmware images to be downloaded before you can proceed to next step.

For the next step,

WPRT will start installing the Phone Software, and if you noticed it has rebooted your Lumia or HTC Smartphones into UEFI mode or known as Red Screen mode for Lumia users ( Red Screen with large NOKIA logo).

The installation process will begin….

Please make sure that your phone battery level is full and you USB cable is untouchable or undisturbed in order to prevent the software from being failed to install.

If the software is failed to install, your phone will be bricked or cannot be use and it will activate or put itself into emergency mode/ emergency state which is in black screen.You may need to run emergency flashing. I will explain on this later.

After the installation finished, your phone will be rebooted and you’ll have to set it up back according to your preferences.

That’s all.Thank you for reading!

For more info , go to Microsoft Mobile Support Page.

Next in the list : Emergency Flashing on my Lumia!!